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EndpointsAPI

Get active escalations for a load

Return ACTIVE escalation rows anchored to this load, newest first — the load’s full picture, scheduling escalations included. RESPONDED / TIMED_OUT / CANCELLED rows stay out. Note the Active Escalations loads tab and its counts exclude scheduling escalations, so a load can appear here without counting there.

Authentication: Supports API key and bearer token authentication.

Authentication

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

Path parameters

load_idstringRequiredformat: "uuid"

Headers

X-Organization-IDstring or nullOptional

Response

Successful Response
idstringformat: "^esc_[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}$"
load_idstringformat: "^load_[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}$"
agent_typeenum
messagestring
statusenum
Allowed values:
created_atdatetime
call_idstring or nullOptionalformat: "^call_[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}$"
escalation_typestring or nullOptional
response_messagestring or nullOptional
response_user_idstring or nullOptionalformat: "^usr_[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}$"
responded_atdatetime or nullOptional
resolved_atdatetime or nullOptional

Errors

401
Unauthorized Error
403
Forbidden Error
404
Not Found Error
422
Unprocessable Entity Error
429
Too Many Requests Error